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FAQ

Q: How do I place an order?
A: There are three methods you can place your order:
   1.please choose which item you need,simple click "order" on the items, then in next step add your contact information is OK,our web system will inform you it is successful.
   2 .email to us for what you need directly.after received your order, we will send you email to confirm price and more detail.

Q: Is your price include the ship cost?
A: Yes, all our price include ship cost to your address,and you don't need to pay any charge when you receive the goods.(In addition to individual countries)

Q: How will you ship my goods? and how can i know the order status?
A: We maily ship by EMS, it is safe, after sending, we will offer you the Tracking No. by email, you can track your order status online:
  
http://www.ems.com.cn/english-main.jsp  

Q: When will you ship my goods?
A: After confirm all detail by email and received your payment, generally,we will ship out your goods within 24 hours,
   for some special item, we will send within 48 hours.

Q: How can i receive my goods?
A: We maily ship by EMS、DHL or TNT  all are door to door service,  they will send to your address directly.

Q: How can i send the payment?
A: we  accept,Western Union Transfer or MoneyGram,after confirm the order by E-mail,  we will offer you our Payment Account.
 
Q: Is all your item same with picture?
A: Once we received your order, we will send the picture to confirm with you again  and if we can not offer some item, we will inform you in advance.

Q: Can you supply other kinds of products not show on the website?
A: Yes, please E-mail us about your requirements,  preferably with pictures. We will try to purchare for you.also we will send you other website show what picture you need, because we do not show all our picture of goods in this web.

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